🟢Terms and Conditions

Last updated: October 2025

Welcome to ThriftyPets (“we”, “our”, or “us”).
These Terms and Conditions govern your use of our website https://thriftypets.com.au and any purchases made through it.
By accessing or using this website, you agree to these Terms. Please read them carefully.

1. General Information

ThriftyPets is an Australian online store based in Melbourne, Victoria.
We sell a wide range of pet products, including food, toys, grooming items, and accessories.
Some products may be supplied directly from third-party suppliers or dropshipping partners.

2. Use of the Website

You agree to use this website only for lawful purposes and in a manner that does not infringe on the rights of others.
We reserve the right to refuse service or cancel orders at our discretion.

3. Product Information

We make every effort to display accurate descriptions, images, and pricing for all products.
However, occasional errors or variations may occur.
Product availability may depend on our suppliers, and we may cancel or delay orders if stock is unavailable.

4. Prices and Payment

All prices are listed in Australian dollars (AUD) and include GST where applicable.
Payments are processed securely through Square (and may include PayPal or other methods offered at checkout).
Your payment details are not stored on our servers.

5. Shipping and Delivery

We ship products within Australia using third-party couriers or supplier networks.
Shipping times vary depending on your location and supplier stock.
You will receive tracking information (where available) once your order is dispatched.
ThriftyPets is not responsible for delays caused by courier services or customs processes.

6. Returns and Refunds

We comply with the Australian Consumer Law.
If your item is faulty, damaged, or not as described, you are entitled to a repair, replacement, or refund.

We also offer a 14-day change-of-mind return policy for unused, unopened items in original packaging.
To start a return, contact us at support@thriftypets.com.au within 14 days of receiving your order.
You will be responsible for return shipping costs for change-of-mind returns.

7. Dropshipping and Third-Party Suppliers

Some products are shipped directly from third-party suppliers or distributors.
In such cases, order processing and delivery times may vary.
We act as a retailer only and are not the manufacturer of all products sold.

8. Limitation of Liability

To the extent permitted by law, ThriftyPets and its affiliates are not liable for any indirect or consequential loss resulting from the use of our website or products.
Nothing in these Terms limits your rights under Australian Consumer Law.

9. Privacy

Your personal information is collected and handled in accordance with our [Privacy Policy] (to be published on your website).
We do not sell or share personal data with unrelated third parties.

10. Intellectual Property

All content on this website, including images, text, logos, and designs, is the property of ThriftyPets or its licensors.
You may not copy, reproduce, or use any material without prior written consent.

11. Governing Law

These Terms are governed by the laws of Victoria, Australia.
Any disputes will be handled in the courts of Victoria.

12. Contact Us

For any questions, please contact:
📧 support@thriftypets.com.au
🌐 https://thriftypets.com.au